INFO - FAQ's - SHIPPING & PROOFS

Contact:

  • Email: info@newpaperhouse.com
  • Monday – Friday | 9am – 2:30 pm CST

To place your order:

  • Choose your order quantity and upgrades. Available options are listed on each product page.
  • Be sure to request any additional changes and customization you would like to make in the text box for custom details found below the quantity drop-down menu. Cards can be tailored to meet your event details and vision. This includes changing wording, colors, fonts, etc. My color and font charts are available in the INFO section of the website.
  • After your selections are made and purchased, we will send you an email proof for approval in 2-5 business days. Business hours are Monday – Friday from 9am – 2:30pm CST.
  • Once you have approved your proof, your order will go into production.  The printer runs 2-4 business days  **This does not include CUPS & NAPKINS. Then shipping takes 1-3 business days.
  • Please note printing timeline can run longer during peak holiday season. 

Double Sided Printing:

  • Double sided printing is available at no extra fee. 

New Paper House Logo:

  • Please note that www.newpaperhouse.com will appear on the back on your cards. The logo is small and subtle, to not distract from your finished product. If you would like to see an example please contact us at info@newpaperhouse.com and we will provide one. 

    How many revisions are included with my purchase?

    • Your purchase includes two rounds of revisions. Additional revisions are $5 each. You will receive a link to pay for the additional charge if applied. Orders will not ship until payments have been received. 

    Rush Fee for Printing:

    • Rush printing is available from the printer for $45. Please keep in mind this is not rush shipping and only elevates your product(s) priority with the printer. Rush orders will be shipped within 1-3 business days upon receipt the client’s email approval of their proof. Business days and hours are Monday – Friday 9am-2:30pm CST.
    • Premium paper is NOT available for rush printing. Rush printing during the Holiday season can take 2-3 days or at times be unavailable. If it is unavailable, we will notify you after your purchase and you will be refunded the rush fee. All Rush printing orders must be confirmed by 10am. If received after 10am, they will go into the next business day.

     Do you accept returns?

    • All of the products are semi to fully customizable. For this reason, products cannot be returned unless a mistake was made by the printer. Please be sure to review your proof very carefully for any errors in your customizable information (spelling of names, times, dates etc.). However, if an error is made by the printer, please contact me promptly.

     Custom Order Information

    • Please provide your event details and information using the Custom Order Form found on the top of my homepage and we will be in touch.
    • Please note for custom orders that contain artwork from scratch there is a $100 minimum order. The minimum order can include cards and any extras such as tags, invitations, etc. 

     Order Shipping & Pickup

    • LOCAL PICKUP is available to residents of Covington, Louisiana and the surrounding area for certain items. Please select “LOCAL PICKUP” as your shipping option when checking out. Items will be available for pickup within 1-2 weeks of ordering.
    • SHIPPING takes 1-3 Business Days 
    • SHIPPING is based off weight and is as follows:
      • 13 oz or less via USPS first class - $5.95
      • 1-2 lbs. ship via FedEx with a base cost of $10.95
      • 3lb + ship via FedEx with a base cost of $15.95 each